At Dairy Diary we respect your privacy. We are committed to securely protecting and processing your personal information. Our aim is to be transparent about how and why we process your data.
We are responsible for personal data collected on this website and other related websites; on our mobile applications and through the various media platforms we use. Your opinions, comments and questions about your data is important to us and we would love to hear from you.
If you have comments or questions about your privacy or this policy, email us at enquiries@collins-debden.co.uk If you have comments or questions about anything else, contact us.
What data do we collect about you?
We collect data directly from you when you complete a form, register or visit our website, or contact us by phone or email. We collect information when you call us or send us any correspondence, when you voluntarily complete customer surveys, provide feedback and participate in competitions. We also collect information about your internet connection and internet domain if you allow us to. We use cookies to collect information about our website usage and traffic. If you arrived at our site by clicking a link or from another website, we will collect information about the URL of the linking page.
Information we collect may include:
- Personal data which includes your name, contact details, payment details, the transaction details
- Any information you include in the correspondence you send to us
- Website usage information such as your IP address, browser type, page views and information as your use of our website (e.g. frequency and timing)
Why do we collect your data?
The purpose of collecting your personal data is to
- fulfil our contractual obligation to you
- deliver you a good service and always strive to improve it
- provide you with information on products and services that you have consented to receive
- provide information which we think is important to you or that we think you’ll find useful.
The purpose of collecting data on our website usage and traffic is to
- understand the way you interact with our website
- and enhance our site’s overall design, layout and functionality
- ensure you constantly enjoy the products and services we offer online
On what basis do we process your data?
When you order one of our products, we process your personal data (such as name, email, postal address, phone number and bank/card details) to fulfil your order. The basis on which we process your personal data in this regard is to fulfil our contractual obligation to you. When you give us permission, we will use your contact details such as email, postal address or phone number to communicate information we feel may be of interest to you. Such information may include promotions, offers, new products and service updates. The basis on which we process your personal data in this regard is your consent.
If you do not wish to receive these marketing communications, you will be given the opportunity to unsubscribe when completing a form or by clicking on the unsubscribe link at the bottom of the marketing email. You can also contact us.
Only when you give us permission, we will share your email, postal address or phone details with selected partners . The basis on which we share your details in this regard is your consent. If you do not wish for us to share your data you can withdraw your consent at any time by sending an email to enquiries@collins-debden.co.uk
There are other instances when we may process your personal data and they are listed below.
- where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for you such as service notifications
- to enhance the security of our network and information systems
- to better understand how you interact with our websites
- to determine the effectiveness of promotional campaigns and advertising.
The basis for which we process your data in the manner described above is for legitimate business interest.
Whenever we process data for our legitimate business interest, we always ensure that your Personal Data rights are protected. We may process your personal data for our legitimate business interests up to two years after your last interaction with us. You have the right to object to this processing.
Please bear in mind that if you object to this processing, it may affect our ability to carry out certain tasks for your benefit.
We may share your information with our suppliers to fulfill our contractual obligation to you or for other purposes described above. We ensure that our company adopts the most effective and secure technological equipment and processes when handling your data.
We may also share your data with the government, security or enforcement agencies to comply with legal obligation or to protect your vital interest or those of other natural person.
How long do we keep your data?
We will not retain your personal data for longer than is necessary for the purpose for which it is provided. For legal purposes, we will keep your account and transaction data for six (6) years after the completion of our contract.
What rights do you have regarding your data?
You have the right to
- request access to your personal data
- request information about how we use your data
- rectify or update your personal data to ensure it is accurate
- request a copy of the information we hold about you
- ask us to stop processing your data
- ask us to erase or delete all information we hold about you
- ask us to transfer your data in a reasonable format .
You can enforce your data rights above by sending a letter to our registered address or by email to enquiries@collins-debden.co.uk
In some cases, we may require you to verify your identity when enforcing your data rights. If this is necessary, we will provide more information about how to verify your identity when you contact us.